The Fight Store Shipping & Delivery Policy
At The Fight Store, we are committed to delivering your combat sports equipment promptly and securely. Our Shipping & Delivery Policy below outlines important information about shipping rates, delivery times, and other relevant details.
1) Shipping Rates
Shipping rates vary depending on the destination, shipping method, and the total weight of your order. You can view the estimated shipping costs for your order during the checkout process on our website.
2) Domestic Shipping (The Republic of Cyprus)
We offer various shipping options for customers within Cyprus. Delivery times may vary depending on the selected shipping method and your location. Please note that these delivery times are estimates and not guaranteed. You can view the various shipping options and their estimated costs during the checkout process on our website.
3) International Shipping
We proudly ship our products worldwide. International shipping rates and delivery times may vary depending on the destination country. Customers are responsible for any customs fees, import taxes, or other charges that may apply. For further details on international shipping, please contact us at contact@thefightstore.cy.
4) Order Processing Time
Orders are typically processed within 1-3 business days after receiving payment confirmation. Processing times may be longer during holidays, sales, or peak seasons. We will notify you via email once your order has been shipped.
5) Delivery Estimates
Delivery times are estimates and depend on the shipping method chosen and the destination city / district. Please note that we cannot guarantee delivery times, and delays may occur due to factors beyond our control, such as customs clearance, weather conditions, or courier issues. The Fight Store orders are shipped and delivered by a third-party courier company.
6) Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package on the courier’s website.
7) Lost or Damaged packages
If your package is lost or damaged during transit, please contact our customer support team at contact@thefightstore.cy as soon as possible. We will work with the courier to investigate the issue and if necessary, take appropriate action such as sending a replacement or issuing a refund.
8) Undeliverable Packages
If a package is returned to us as undeliverable, we will notify you and provide the option to re-ship the package at your expense.
9) Address Accuracy
Please ensure that your shipping address is accurate and complete during the checkout process. We are not responsible for any delays, lost packages, or additional shipping fees due to incorrect or incomplete shipping / delivery addresses.
10) Stolen Packages
While we strive to ensure the secure delivery of your order, we understand that package theft can sometimes occur. If you believe your package has been stolen, please follow these steps:
- Verify the Shipping Address: Double-check the shipping address provided to ensure it is accurate and complete.
- Check with neighbours and household members: Sometimes, a neighbour or family member may have collected the package on your behalf.
- Look for a notice of attempted delivery: If the courier was unable to deliver your package, they might have left a notice with instructions for collecting it or scheduling a redelivery.
- Wait an additional 24-48 hours: In some cases, the package may be marked as delivered before it has actually been dropped off. Please allow up to 48 hours after the stated delivery time for the package to arrive.
If you have taken these steps and still believe your package has been stolen, please contact our customer support team as soon as possible. While The Fight Store is not responsible for stolen packages, we will do our best to assist you in resolving the issue.
For added security, you may consider using a delivery address where someone will be available to receive the package, such as a workplace or a trusted neighbour’s home.
If you have any questions or concerns regarding our Shipping and Delivery Policy, please do not hesitate to contact our customer support team at contact@thefightstore.cy.
